Legal notice

Last Updated: June 17, 2026

Thank you for shopping at Shoppzy.in. We aim to provide straightforward, reliable, and affordable shipping services to households all across India. Below are the terms and conditions that constitute our Shipping Policy.

1. SHIPPING FEES & FREE DELIVERY THRESHOLD

We believe in honest, transparent pricing with no hidden charges at checkout:

  • Orders of ₹500 and Above: Delivery is completely FREE anywhere in India.

  • Orders Below ₹500: A flat, standard delivery fee of ₹40 will be added at checkout to help cover local courier handling.

2. ORDER PROCESSING & DISPATCH TIMELINES

  • All orders are processed, packed, and dispatched from our primary operations hub in Mannarmala, Malappuram (Kerala).

  • Processing Window: Standard orders are processed within 1 to 2 business days.

  • We do not ship packages on Sundays or national holidays.

  • Unpredictable Processing Delays: Please note that while we maintain high operational efficiency, any unpredictable warehouse issues, technical system glitches, or unexpected spikes in order volumes may add additional days to our standard processing timeline.

3. ESTIMATED DELIVERY TIMES

Once your package is handed over to our third-party domestic logistics partners, estimated delivery times are as follows:

  • Within Kerala: 2 to 4 business days.

  • Rest of India: 4 to 7 business days.

  • Delivery Partner Issues: Please note that the actual delivery time may be delayed due to transit issues, logistical routing errors, or operational constraints entirely on the part of our third-party delivery partners.

  • Unpredictable Transit Issues: Any unpredictable issues, including but not limited to severe weather conditions, regional sorting facility breakdowns, national holidays, local strikes, or festive backlogs, may add additional days to the estimated delivery timeline.

4. TRACKING YOUR SHIPMENT

As soon as your package leaves our warehouse hub, an automated text message (WhatsApp/SMS) and email containing your tracking link and unique AWB courier number will be sent to the contact info provided at checkout. You can monitor your package's live journey directly through the partner courier portal.

5. WRONG DELIVERY ADDRESS & UNDELIVERED PARCELS

Customers are completely responsible for providing a 100% accurate name, active shipping address, and working phone number at checkout.

  • If a delivery fails because of an incorrect address or a repeatedly unresponsive phone number, the package will be returned to our warehouse.

  • For COD orders, the 50% advance payment will be retained to cover two-way logistics penalties. For prepaid orders, re-shipping charges will apply to re-dispatch the package.