Refund policy

Last Updated: June 17, 2026

At Shoppzy.in, we believe in honest pricing, reliable quality, and straightforward customer service. To keep our prices affordable for everyday Indian households, we operate under a strict, fair, and transparent return policy. Please read our terms below carefully before initiating a request.

1. GENERAL RETURN & REPLACEMENT WINDOW

  • 3-Day Limit: Any request for a return, replacement, or exchange for eligible items must be submitted within 3 days from the date of delivery. After 3 days, requests cannot be accepted.

  • Mandatory Product Opening Video: To prevent fraudulent claims, we require a continuous, unedited unboxing/package-opening video showing the shipping label clearly, the sealed box being opened, and the product being inspected. We reserve the right to decline any return or replacement request if a valid unboxing video is not provided.

  • Product Condition: Except for transit damage, eligible products must be returned unused, unwashed, unaltered, and in their original Shoppzy packaging with all original tags and invoices intact.

2. HYGIENE & SAFETY RESTRICTIONS 

  • Non-Returnable Items: Due to hygiene and public safety reasons, all Innerwear, undergarments, and intimate apparel are strictly non-returnable and non-exchangeable.

  • Defect Exception (48-Hour Window): If you receive a damaged, defective, or incorrect innerwear item, you must contact us within 48 hours of delivery with clear photos of the defect and your mandatory unboxing video. Once verified by our quality control team at our hub, we will arrange a free replacement or refund.

3. HYBRID CASH ON DELIVERY (COD) TERMS

To protect our supply chain and guarantee genuine delivery bookings, we operate a verified COD structure:

  • 50% Advance Requirement: Cash on Delivery is gladly available across supported pin codes. However, a 50% partial advance payment is mandatory at the time of order confirmation via our secure payment links. The remaining 50% balance must be paid in cash or via digital UPI to the logistics agent upon physical delivery.

  • Refusal of COD Parcels: If a COD parcel is rejected at the doorstep after confirmation, the 50% advance deposit will be utilized to cover two-way forward and reverse shipping penalties levied by our logistics partners.

4. REFUND TIMELINES & METHODS

Once your return shipment is received back at our Mannarmala warehouse and undergoes automated verification, refunds are issued within 5 to 7 business days:

  • Prepaid Orders & Advance Deposits: Processed directly back to the original source payment account (UPI, Debit/Credit Card, or NetBanking).

  • COD Balance Refunds: For valid returns where a delivery was completed, refunds are executed via an authorized UPI transfer or direct IMPS bank transfer to accounts matching the customer’s billing identity.

5. CONTACT US FOR RAISING REQUESTS

To submit your unboxing video and open a return or replacement ticket, please reach out to us directly through our official channels:

  • Official Support Email: shoppzy.in@gmail.com

  • Official Customer Care WhatsApp/Call: +91 8138053262